ROTAUF | Customer Service & Information
Purchase on invoice
Free Shipping & Exchange
Delivery in 2 Working Days


Free Shipment

Benefit from our free delivery service. As soon as your order has gone through and has been checked by us, the product is packed and handed over to the delivery company. After dispatch you will receive an email with your order details. Please note that a PO Box delivery is not applicable – however you can get your product delivered to a different address (e.g. at work). Simply click the “delivery to a different address” option when entering your account details. Shipping in Switzerland only: 2-3 days.


Check and try the products you ordered quietly at home. You have two weeks before your final decision to buy.

If the product doesn’t meet your expectations, we will take it back and refund 100% of the purchased price. Returns are, of course, POSTAGE FREE.

Please NOTE, that should the product have been damaged in any way or show evidence of having been used, we won’t be able to take it back. The same would apply to the product not being returned in full.

For returns and refunds, please contact us at the following email address:

2 years guaranty

We hope you continue enjoying our high-quality, elaborate designs and carefully developed products. Should you still find a defect, please contact us immediately at

We emphasize our commitment to quality with a 2-year warranty on all our ROTAUF products.


How do I take care of my ROTAUF clothing?

- Tour Serie & Ultralight Jacket 2

- Ultralight Jacket

- Insulation Series

- Merino Series

How do I find the correct size of clothing?

Our size charts help to find the matching size during selection of jackets and pants.

Download size chart

How much for shipping and handling?

Handling and shipping are FREE.

How much for exchanges and returns?

Exchanges and returns are FREE OF CHARGE

How long does delivery time take?

2-3 working days

What forms of payment do you accept online?

The following payment options are available:

- Invoice

- Credit cards

- Paypal

How do I make a return or exchange?

Orders of ROTAUF garments are delivered in a re-sealable carton box - a return label is included. Please write your return address on it, glue it to the carton box and return it free of charge by the Swiss post.

How much time do I have to check out the products?

You have up to 14 days. During this period exchanges and returns are POSTAGE FREE. Please note: The returned goods must be in perfect condition. A perfect condition implies also that the tags are still properly attached to the products. For further information about returns and exchanges, please refer to our GTC.

For a return, how and when do I get my money back?

After we have received and checked the goods we will refund the amount within 15 days in the same way as received. Orders on bill can be paid after the two-week try-at-home period and final decision to purchase.

What benefits do I have from an account at ROTAUF?

- Check the status of current orders

- Check the history of your orders

- Update account information

- Change your password

- Save your shipping addresses for family and friends, as well as the billing addresses

My online order was not confirmed by email, has it been registered anyway?

Once you have submitted your order, you will automatically receive a confirmation via email. If this is not the case, please contact us by email or phone 081 511 23 27.

How can I include ROTAUF products to the range of my sports store?
Very happy to hear that. Please leave a note at

Who can I contact if there is a problem with my order?
On your personal account, you should always have an updated overview of the order status. For questions or problems with your order, please contact us via email:

I have another question or suggestion.

Please send it to us by email on or give us a call on 081 511 23 27. We are happy to help.